Software support

We design our software to work effectively and be easy to use. However, we recognise that sometimes things can go wrong, so we provide a range of videos, written instructions and training courses to help users.

If you have a problem with the software take a look at the support pages for your software for:

  • The Frequently Asked Questions (FAQs) under our support Support Section may well have an answer for you
  • The manuals (which are also incorporated into Help in the software) are also available to download.
  • Videos explain how to carry our many tasks

If you can not find the answer to the issue, you can contact us:

  • By email:
  • By phone: 01275 390 533

However you contact us, please tell us the following:
Your name
You company
The software product and version that you are using
The nature of the problem that you are having

We will acknowledge all enquiries as follows:
Via web page: automatic email upon receipt of enquiry
Via email: automatic email upon receipt of enquiry
Via phone: email or contact same day if before 4pm

We aim to respond to all queries as soon as we can and try to resolve issues within 1 working day (we are open 9am-5pm Monday to Thursday and 9am-4pm on Fridays). We may ask you for further information to help us to address any issues.